complaint·July 10, 2023

Staff interviews revealed that facility is free of insects, and they have not seen any insects in the facility. Four (4) out of four (4) residents stated that they have not experience any bug bites and facility does not have any bugs. Based on observation and interviews, there is an insufficient information to support the allegations. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not ensure bathing assistance is provided to residents It is alleged that resident has not been bathed in two (2) weeks due staff not showing up. Staff interviews revealed that resident are given showers as schedule however some resident refuse to shower because they feel sick. Four (4) out of four (4) residents stated that they receive showers and/or bed baths from facility staff and/or outside services as schedule. Based on observation, interviews, and record review there is an insufficient information to support the allegations. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not ensure resident is accorded clean bed linens It is alleged that the residents bed sheets are not washed on a regular basis and are dirty. During physical plant tour LPA Alvizar inspected laundry room, residents’ rooms and did not observe any dirty bed linens. Staff interviews revealed that dirty bed linens are cleaned daily. Four (4) out of four (4) residents stated that the facility keeps the bed linens clean and the washer machine is always operating cleaning all dirty linens and clothing. Based on observation and interviews, there is an insufficient information to support the allegations. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted. No citations issued. Copy of report provided.