complaint·October 18, 2023

Allegation: Staff forced resident to assign licensee as resident's substitute payee. It was alleged that R1 was forced to assign the administrator as resident's substitute payee. Administrator denied the allegation. Administrator stated that R1 was responsible for their own finances. Administrator stated that for the 2 weeks R1 was in the facility R1 didn't provide any form of payment to the Administrator. Administrator contacted R1's family to become the POA of R1 to provide any sort of payment. Interview with 2 staff and 3 residents revealed that they didn't witness any resident being forced to assign licensee as resident's substitute payee. Allegation: Staff does not ensure bathroom needs are being met. It was alleged that R1's bathroom needs are not being met. Administrator denied the allegation. Interviews with 3 residents revealed that staff frequently assist residents with their bathroom needs. Residents stated that they have a call on button for immediate assistance as well as staff do rotation checks for each resident. Allegation: Staff does not allow resident to communicate with resident's family. It was alleged that R1 is being isolated and was prevented from contacting their family. Administrator denied the allegation. Administrator stated that R1 was homeless and didn't have family initially. Per Administrator, R1 didn't talk to their family for years and didn't know their contact information. Administrator stated R1 and R1's sister had many phone calls in regards the sister becoming the POA. Interview with 3 residents revealed that they are allowed to contact their families at any time. Based on inspection, observation and interviews there is no sufficient evidence to support the allegation. Therefore, all allegations are Unsubstantiated at this time. Exit interview conducted and copy of this report signed and delivered.