Complaint·August 11, 2021

enter, until LPA’s t emperature was properly taken. LPA also had to sign in their visitor book. LPA also observed staff with facial covering (mask). Although, it was reported, that staff was not following safety measures during the pandemic, and not properly screening visitors for COVID-19, during today’s visit and through interviews conducted, LPA did not have sufficient evidence, to corroborate the allegation. Therefore, the allegation, “Personal Rights -- staff not in compliance with the health, welfare, and safety of residents”, is UNSUBSTANTIATED at this time. Allegation # 2: Staff not able to communicate effectively to residents in care. Concerns were expressed that staff are not able to effectively communicate to residents in care. On May 07, 2021 and August 11, 2021, LPA conducted interviews from different times in the afternoon, ranging from 2pm to 6pm. During today’s visit, LPA conducted additional interviews with residents. It was reported to LPA, that are staff and resident can communicate with each other, and there are no problems or issues talking to staff. Although it was reported, staff were not able to speak effective English to residents, during today’s visit, with observations and interviews, LPA does not have sufficient evidence to corroborate the allegation, “ Staff not able to communicate effectively to residents in care”, therefore the allegation is UNSUBSTANTIATED at this time.