complaint·October 7, 2021

observed housekeepers cleaning various areas at the facility. Although it was reported that the facility was dirty, based on today's observations, LPA did not find evidence the facility was dirty, and the allegation is UNSUBSTANTIATED at this time. Allegation # 2: Facility phone does not work. During today's inspection, at 10:30am, LPA contacted the facility phone number, and staff answered the phone. LPA was informed, that on 09/28/2021, the facility's mother board for telephone service, stopped functioning, and the facility was not receiving incoming calls. The telephone company was contacted for repair, and it was fixed. LPA was also informed that the facility has (2) other phone lines; (1) telephone line for residents, and another business line, that is for Administration. Although, the phone was not working for a specific day, the facility had other operating telephone service for emergencies. The Licensee informed LPA, that she will include the other (2) operating lines on there website, and provide it to others, such to family and business contacts. Therefore, based on the information obtained during today's visit, and the facility phone was not working, the allegation is UNSUBSTANTIATED at this time. Allegation # 3: Residents are smoking in non-designated smoking areas. During today's physical inspection and observations, LPA observed several areas where residents were smoking: front, side, and in the back of the facility. According to interviews conducted, Administration has designated several areas for residents to smoke. Although Administration prefer residents to smoke in the back of the facility, LPA was informed, that residents are allowed to smoke anywhere outside of the facility; but not allowed to smoke in there rooms, or inside common areas in the facility. Administration has chosen to allow residents to secure there own cigarettes and smoke at there own free will; but outside. Therefore, the allegation, residents are smoking in non-designated smoking areas, is UNSUBSTANTIATED. Allegation # 4: Staff did not seek medical attention in a timely manner. During today's interviews, it was reported staff was not checking resident's oxygen levels. Through information, obtained, LPA was informed that there were no medical concerns, and the allegation mentioned was written in error, and the allegation is UNSUBSTANTIATED at this time. Exit interview and copy of report provided