complaint·March 6, 2023

During observation, LPA did not experience any malodor and residents were clean and well groomed. A review of the facility’s records shows that there are two staff assisting residents during the morning, afternoon and overnight shifts. During interviews with other parties, they stated that S1 declined to assist with incontinent care and that S1 was instructed by the Administrator not to assist R1. R1 admitted to throwing liquids that hit S1, but that it was inadvertent, and did not refuse assistance from Staff #4 (S4). During interviews with other residents, they stated that staff change them often, or as needed, and staff have never refused services. During interviews with S1, they stated that R1 threw something at them, did not feel safe with R1 and was instructed by the Administrator not to deal with R1. S1 also stated that S4 was on duty that day and R1 refused services from S4. All remaining staff stated that the residents are changed frequently, they are checked on at least every two hours, that residents are not left without a change in diapers for an extended period of time and do not refuse incontinent services. Based on interviews, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards observed during the visit. Exit interview was conducted and a copy of report was issued.