complaint·March 17, 2025

Allegation: Staff do not ensure that resident's belongings are safeguarded. It is alleged that staff do not ensure that resident's belongings are safeguarded. Regarding this allegation it is reported that Resident #1 (R1)’s room was broken into and R1’s tablet was broken. Interview with Administrator revealed that R1 did report to staff that the tablet was broken on 03/14/25 however Administrator stated that R1 has a tendency of damaging property and accusing others of stealing but when staff investigate, belongings are left forgotten in common areas by R1 and property that is damaged is caused by R1. Interview with two (2) out of two (2) staff assigned to R1’s building revealed that R1 did not directly report anything to them however staff did express that they are aware of R1’s tablet incident. Staff stated R1 has a tendency of making false allegations due to R1’s mental state, furthermore staff revealed that R1 has the ability to lock the room and does so every day, therefore no other residents would have access to R1’s room. Interview with ten (10) out of (10) residents revealed that they have never had issues with their property being stolen or damaged and that staff make sure that their belongings are safeguarded by being vigilant about residents staying out of other residents’ rooms. LPA reviewed resident records and found a property inventory sheet for R1 that did not reflect a tablet. LPA also reviewed the facility admission agreement that reflects that residents agree that they will self-report and update their own property inventory sheet and that they are responsible for their own belongings. LPA did not find a tablet on R1’s inventory sheet but Administrator did confirm that R1 has a broken tablet. Furthermore, Administrator states that they looked over video footage for 03/14/25 when incident was reported to staff and there was no observation of anyone other than R1 entering and/or leaving R1’s room. Footage is only recorded for seven (7) days and as of today’s date anything outside of seven (7) days is not available. LPA interviewed R1 and R1 states that they do not know how the tablet was broken as they did not witness anyone breaking it, R1 just suspects that it was broken by someone else but cannot state who or when. Therefore, based on observations, file reviews and interviews this allegation is deemed unsubstantiated. Report signed by designee Ricardo Rodriguez as Administrator had to leave before LPA was able to deliver report. No citation issued. Exit interview conducted. Copy of report provided.