complaint·July 18, 2024

At 9:40 AM, LPA requested copies of pertinent information which include, but are not limited to Admission Agreement, Physician's Report, Appraisal Needs and Services Plan/Individual Program Plan (IPP), LIC 500, LIC 9020 and documents relevant to the investigation. Between 8:32 AM to 9:34 AM, LPA interviewed the Administrator over the phone, two (2) staff, and five (5) residents. Allegation: Staff did not treat resident with dignity and respect Regarding the allegation, it was alleged that on July 12, 2024 (Friday) at 11:30AM in the living room of the facility, the licensee was h arassing and retaliating against Resident #1 (R1) regarding a rent increase beginning September 12, 2024. R1 advised LPA that they have been paying the same rate of $550 for a year and a half (1.5 years). LPA receive a copy of sixty (60 )-day notice regarding rate increase and not an eviction letter. There was one (1) staff and three (3) resident witnesses identified to confirm these allegations were not true. Furthermore, four (4) out of five (5) of the residents also deny the allegations, with several residents stating staff and administrator treats them cordially and speak to them respectfully. Based on the information, there was insufficient evidence to corroborate the allegations of the licensee not treating residents with respect, or the licensee harassing and retaliating at residents. Therefore, the allegation is deemed unsubstantiated at this time. The administrator advised and a copy of this report was issued.