complaint·June 18, 2024

Staff are not meeting resident's hygiene needs: It is being alleged that R1 did not receive a shower in about one week and a half (1½ ). To investigation this allegation, LPA conducted interviews with the Designee and one (1) staff, and both denied the allegation. LPA was informed that although R1 denies taking a shower occasionally, the facility still provides showers to R1 at least twice a week or as needed. Additionally, interview with R1’s family member confirmed the statement provided by the facility Designee and one (1) staff member. In addition, interviews with three (3) out of four (4) residents also revealed that they get showers at least twice a week. Moreover, during the interview with R1, LPA observed that R1 is well taken care of and appeared to be clean and well-groomed. There was no odor coming from R1. Based on interviews and LPA’s observation, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Staff do not meeting resident's toileting needs: It was alleged that staff left R1 on the toilet chair for an extended time which left R1 in pain. To investigate this allegation, LPA conducted an interview with S1 who denied the allegation. Staff informed LPA that they are always available to assist and check on R1 regularly while in the bathroom. Additionally, interview with the Designee revealed that R1 has a portable call button that R1 can carry everywhere and press for an assistance anytime. Once the call is activated, the staff provides an immediate assistance. LPA inspected the portable call button and observed it to be functional/operational. Lastly, interviews with three (3) out of four (4) residents confirmed that the facility staff always assist residents with incontinent and toileting needs and the residents are very pleased with the care provided. Moreover, interview with R1’s family member revealed that R1 takes extended period of time on the toilet chair due to the constipation and did not express any concerns regarding this allegation. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.