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Inspection visit

complaint

PALACE OF JOYLicense 1976101521 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

At 2:45 p.m. on 11/09/2022, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with Administrator and disclosed the reason for the visit. Regarding the allegation above, it was alleged that Person #1 (P1) paid $500 for a potential resident’s pre-admission fee and did not receive a refund. LPA interviewed P1 at 8:23 a.m. on 11/09/2022. LPA interviewed the Administrator at approximately 3:00 p.m. on 11/09/2022. From interviews, P1 and their resident never entered the facility after finding out the resident was unfit for assisted living and needed a skilled nursing facility. P1 was not informed of the facility’s refund policy regarding pre-admission fees. Based on interviews, Based on observations, the allegation is deemed SUBSTANTIATED at this time. Deficiency is cited on LIC 9099-D. Exit interview conducted. Copy of report provided. Appeal rights discussed.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.651Type B

    §1569.651 Preadmission fee (g) If the applicant decides not to enter the facility prior to the facility’s completion of a preadmission appraisal or if the facility fails to provide full written disclosure of the preadmission fee charges and refund conditions, the applicant shall be entitled to a refund of 100 percent of the preadmission fee. Based on interviews, the licensee did not comply with the section cited above in 1 out of 1 preadmission fees which poses a potential risk to the Heatlh, Safety, or Personal Rights of persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 9, 2022 inspection of PALACE OF JOY?

This was a complaint inspection of PALACE OF JOY on November 9, 2022. 1 citation were issued: 1 Type B.

Were any citations issued to PALACE OF JOY on November 9, 2022?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "§1569.651 Preadmission fee (g) If the applicant decides not to enter the facility prior to the facility’s completion of ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.