complaint·May 20, 2025

Staff are not meeting resident's toileting needs. It is alleged that the facility staff is not able to change Resident #1 (R1) due to the religion restriction of the staff and R1 was covered with feces. To investigate this allegation LPA conducted an interview with the Administrator and it was revealed that on 05/02/2025, R1 was taken care of for the toileting needs accordingly; however, due to the constipation issue R1 was unable to have a normal bowel movement. Additionally, staff place R1 on a bed side commode and again R1 was unable to have any bowel movement. Due to R1 becoming weak R1 asked the staff to place him/her in bed. Later, after R1 made his/here business (bowel movement) in bed and touched his/her own feces. R1 called the staff and asked to be cleaned. Furthermore, interview with two staff confirmed the information provided by the Administrator and informed LPA that the staff are always available to provide all required care including toileting needs. Interview with five (5) out of six (6) residents including R1 stated that the facility staff do meet toileting needs of all the residents in a timely manner and did not express any concerns regarding the above allegation. Therefore, based on the information provided through interviews this allegation is deemed Unsubstantiated at this time. Staff are not meeting resident's hygiene needs. It is alleged that R1's phone was filled with feces, and R1 was unable to receive phone calls. Moreover, it is alleged that R1's environment is not clean and sanitary in the facility. To investigate this allegation LPA conducted an interview with the Administrator and it was revealed that on 05/02/2025, R1 had constipation issue. The staff provided bed side commode and R1 was unable to have a bowel movement. Eventually, R1 had a bowel movement in his/her bed. As a result, , R1's phone that was placed in bed got covered with R1's feces. Interview with two staff revealed that after the incident R1, the bed, and the phone were cleaned immediately. Furthermore, LPA conducted an interview with R1 who confirmed that the information provided by both staff and the Administrator. Moreover, R1 informed LPA that due to non-payment of the phone bill R1 was unable to receive any phone calls. Interview with residents stated that all of their hygiene needs are being met and expressed no concerns. Lastly, during today's visit, LPA observed that the facility is following all the hygiene needs of the residents including R1's. LPA observed that the facility is sanitary and clean including R1's room. Based on the interviews and LPA's observation during today's visit this allegation is deemed Unsubstantiated at this time. Continue on LIC 9099C Staff are not adhering to sanitation protocols. It is alleged that the facility staff used same gloves that they used to change one resident and changed another resident. To investigate this allegation LPA conducted an interview with the Administrator and two staff. All parties interviewed denied the above allegation and informed LPA that gloves are being changed after providing care and supervision to each resident. LPA was also informed that the same gloves cannot be used for several tasks. Furthermore, during today's visit LPA observed that both staff are wearing new gloves before serving a resident. Lastly LPA observed several boxes full of gloves being stacked in the kitchen closet. Therefore, based on interviews and observation this allegation is deemed Unsubstantiated. Exit interview conducted. Copy of this report signed and delivered.