complaint·April 11, 2023

Licensing Program Analysts (LPAs) Mariana Agban and Gary Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPAs met with Assistant administrator Madonna Olila and explained the reason for the visit. LPAs conducted physical plant tour at 9:22 AM, requested copy of facility documents relevant to the investigation at 9:43 AM and conducted interview with resident and staff between 10:00 AM to 11:00 AM. It was alleged that Resident #1 (R1) was asked to sign paperwork for Hospice care and not aware of what R1 was signing, LPAs interview with R1 at 10:00 AM revealed that R1 was aware of what R1 signed and was told of the services the hospice will provide. LPAs interview with the administrator at 10:30 AM revealed that R1 was only admitted at the facility on 04/01/23 at around 6:00 PM and the hospice agency staff arrived at the facility at around 7:00 PM on the same day, further, the administrator has no knowledge of the hospice arrangement or who ordered the hospice services for R1. Based on the information provided the allegation is deemed to be UNSUBSTANTIATED at this time. Exit interview conducted and report been issued.