complaint·May 24, 2022

Allegation: Staff failed to provide residents with clean linens. Upon touring the facility, LPAs observed all resident beds to have clean linens. LPAs observed a storage closet stored and maintained extra linens for use. An interview with the Administrator revealed that linens are changed at least once a week or as needed. Two (2) residents their linens are changed once a week. Based on observation and interviews, this allegation is unsubstantiated. Allegation: Staff failed to provide activities for residents in care. Interviews with three (3) staff revealed that although the two (2) residents in care do not like participate in physical activities, they do activities such as reading books and articles, puzzles, walks, and garden outside on a daily. Interviews with two (2) residents revealed that they like to read, listen to music, and walk outside. LPA also observed R2 participate in lunch preparation. Based on observation and interviews, this allegation is unsubstantiated. Allegations: Staff failed to meet residents' needs. Staff are neglecting residents in care. To investigate these two allegations, LPA interviewed two (2) out of two (2) residents. Interviews with both residents revealed that there is a call button in their bedrooms, and when used, staff responds within a timely manner. R1 stated staff respond immediately to the call button. R2 has not used the call button yet, but staff is always available to assist them. Based on interviews, these allegations are unsubstantiated at this time. Allegation: Staff leave residents unattended in soaking wet diapers for extended periods. To investigate this allegation, LPAs interviewed two (2) out of two (2) residents. R1 stated that staff assist them with diaper changes within a timely manner. R2 stated that they are independent, and that they do not require assistance at this time. LPAs observed both residents to be well groomed, dressed, and clean. The Administrator stated that R1, who requires incontinence care is changed periodically every 2 hours. During the tour, LPAs did not notice any odors or bad smells from resident bedrooms or bathrooms. Based on interviews and observation, this allegation is unsubstantiated. Due to the information mentioned above, all of these allegations are unsubstantiated at this time. No deficiencies were issued. This report was signed and delivered. An exit interview was conducted with the Administrator.