Complaint·March 19, 2025

magazines, board games chess and puzzles available. LPA was unable to interview any residents at the time of investigation as facility census is currently zero. According to the administrator, she did not receive any complaints from her past residents or their families regarding activities. Based on the information obtained, there was insufficient evidence to prove that the facility did not provide scheduled activities for residents. Therefore, the allegation is deemed Unsubstantiated at this time. Facility did not provide adequate food service for residents: In regards to the allegation, it was reported that food was awful, the same jar of oatmeal was fed to the residents for three days. Sandwiches were given for lunch and dinner no variety of foods. Interview with the administrator deny the allegation, stating facility offers a variety of food with snacks in between. Food service range from American food to cultural. Residents can choose what they would want to eat. LPA made an inspection of the kitchen, and despite the census being zero, licensee maintains a sufficient amount of perishable and non-perishable food. LPA was unable to interview any residents at the time of investigation as facility census is currently zero. According to the administrator, she did not receive any complaints from her past residents or their families in regards to food service. Based on the information obtained, there was insufficient evidence to prove that the facility did not provide adequate food service for the residents. Therefore, the allegation is deemed Unsubstantiated at this time. Facility was not kept free from insects/pests: In regards to the allegation, it was reported that a resident found a brown maggot in the bathroom. No other information was provided in regards to insects or pests in the facility. According to the administrator, she's never received any complaints of insects or pests at the facility when she had residents. LPA conducted a physical plant inspection of the physical plant. The facility is a one story building with four bedrooms and two bath. No insects/pests were observed during the plant inspection. LPA was unable to interview any residents at the time of investigation as facility census is currently zero. According to the administrator, she did not receive any complaints from her past residents or their families in regards to insects for pests. Based on the information obtained, there was insufficient evidence to prove the facility is not kept free from insects and pests. Therefore, the allegation is deemed Unsubstantiated at this time. Facility staff withheld fluids to control resident's incontinence: In regards to the allegation it was reported that Resident 2 (R2) was not served or given water in the evening because R2 is incontinent and staff wanted to avoid any incontinent accidents at night. Interview with staff deny the allegation. She acknowledge that R2 was incontinent, but had a diaper, which was checked on throughout the night to insure that no change was needed. Administrator stated that goes the same for her other two residents that required incontinent care. LPA was unable to interview any residents at the time of investigation as facility census is currently zero. According to the administrator, she did not receive any complaints from residents or their families in regards to withholding fluids to control a resident's incontinent care. Based on the information obtained, there was insufficient evidence to prove that staff withheld fluids to control a resident's incontinence. Therefore, the allegation is deemed Unsubstantiated at this time. Resident using couch in common area as a sleeping room: In regards to the allegation, it was reported that there was another person, a non-resident, who would visit the facility, and sleep on the facility couch. The complaint report did not identify who this person is. Interviews with the administrator deny the allegation. The only persons that she identifies that comes and works at her facility is her assistant administrator and her husband. They would never sleep while on duty, or while there are residents in care. LPA was unable to interview any residents at the time of investigation as facility census is currently zero. According to the administrator, she did not receive any complaints from residents or their families in regarding individuals/non residents using the couch in common areas as a sleeping room. Based on the information obtained, there was insufficient evidence to prove that there was an individual/non resident using the couch in common areas as a sleeping room. Therefore, the allegation is deemed Unsubstantiated at this time.