Complaint·August 19, 2025

Interview with S1 at approximately 12:00 p.m. today revealed they have not yelled at any residents. S1 noted that they occasionally speak at a loud volume for residents with difficulty hearing. Interview with S2 at approximately 12:30 p.m. today revealed they have not yelled at residents. S2 also confirmed that S1 does not yell at R1 or any other residents. Record review did not reveal any pertinent information to this allegation. LPA observed both S1 and S2 acting with respect and dignity towards all residents during today’s visit. Based on observations and interviews, there is no evidence suggesting staff do not treat residents with respect. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff hit resident" it was alleged S1 twisted R1’s arms and legs which left bruises. R1 showed LPA bruises on both hands and arms today at approximately 11:30 a.m. R1 had about ten (10) dark purple-colored blotchy bruises on their knuckles, wrists, and lower arms which were about 1 cm x 1 cm. Interview with R1 at 11:30 a.m. revealed S2 hits them when nobody is around. R1 also said S1 hits them, and R1 occasionally sees a man in their room at night who wants to kill R1. Interviews with four (04) out of five (05) other residents revealed they have not been hit by staff nor have they heard or witnessed staff hit R1. Interviews with S1 and S2 revealed they have never hit R1, twisted R1’s arm, or inflicted any other kind of physical abuse towards R1 or any other residents. Interview with the administrator revealed no staff have hit residents. Review of R1’s file revealed R1 had assessments performed by their physician on (07/09/25) and their social worker on 08/15/25. Neither assessment revealed any pertinent information about R1’s bruising. Based on observations, record review, and interviews, there is insufficient evidence to verify the allegation is true. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety concerns were observed during today’s visit. Exit interview conducted. Copy of report provided.