complaint·September 28, 2022

During the initial visit made on 07/27/22, LPA conducted a random inspection of one (1) pendant and three (3) emergency pull cords in the bathrooms, at Assisted Living (AL) Unit, and staff responded within a reasonable time. The facility’s expectation for response time is 10 minutes. However, a random inspection of one (1) resident’s pendant and four (4) emergency pull cords, in the bathroom, at the Memory Care Unit (Traditions 1 and Traditions 2) discovered that none of the five (5) emergency call buttons were operational. Interview with the Executive Director confirmed that the facility was aware of residents pull cords being in disrepair (in Memory Care Unit) as of July 5 th , 2022 and that the facility’s Maintenance Director placed an order for new batteries as of 07/21/22. Based on LPA's observation and review of the information received, allegations Residents pull cords are in disrepair AND Staff do not respond to residents call buttons timely , are substantiated at this time. Deficiencies issued per Title 22. Exit interview conducted appeal rights explained and copy of this report provided to the Executive Director. the visits made by LPA on 08/10/22, 09/01/22, 09/14/22, 09/17/22/, 09/28/22,to this facility, LPA observed all staff members always wore masks. Therefore, based on interviews and LPA observation this allegation is deemed Unsubstantiated at this time. Allegation: Residents are not being showered timely Interviews with 7 out of 10 residents, who were able to communicate, Executive Director, Activity Coordinator, MedTech and 4 out of 4 staff, indicated that all of the Oakmont of Valencia residents are scheduled to have showers at least two (2) to three (3) times a week or as needed. LPA also was informed that the facility keeps a shower log for each resident. Based on interviews and document reviews, this allegation is Unsubstantiated at this time.