complaint·January 6, 2023

In addition, during todays visit, while interviewing a sample of eight (8) out of thirteen (13) residents, LPA randomly tested resident’s pendant and emergency pull cords in the bathrooms. Allegation: Staff are not assisting resident in a timely manner To investigate this allegation, LPA conducted a random inspection of seven (7) pendants and four (4) emergency pull cords in the bathrooms and staff responded within a reasonable time. The facility’s expectation for response time is 10 minutes. Interview with the Executive Director revealed that during each shift (morning, afternoon and night) the facility has enough staff members scheduled to take care of the resident's needs. Interviews with eight (8) out of thirteen (13) residents, who were able to communicate, revealed that they are satisfied with the staff response time when they need assistance. Based on information obtained through interviews and document review this allegation is deemed Unsubstantiated. Allegation: Staff do not answer the phone when residents call for assistance Interviews with the Executive Director, one (1) concierge, one (1) MedTech revealed that at 8:00pm all facility phone calls are being forwarded to another phone that is being answered by the facility MedTech and all missed calls and voicemail are being checked and returned, immediately. Interviews with eight (8) out of thirteen (13) residents, who were able to communicate, revealed that they always use their pendants for an immediate assistance. In addition, LPA was informed by 4 residents that when they contacted the front desk (during the business hours), an immediate assistance was provided by the facility staff. Lastly, interviews with seven (7) residents revealed that they had no reason and or never had to contact the facility phone line after the business hours. No deficiencies issued during todays visit. Exit interview conducted and copy of this report issued.