complaint·April 30, 2024

Although the facility did not have hot water in various resident rooms, the ED contacted a plumbing company and the issue was resolved, and there were vacant rooms for residents to use for hot water use. Also, the entire facility was not impacted of not having hot water. Therefore, based on documentation and interviews, the allegation is Unsubstantiated . Allegation # 2: It was alleged residents’ incontinence needs were not met . On 01/19/2024, (LPAs) Gary Tan and Michael Cava conducted a physical plant inspection, interviewed staff, and obtained documents pertaining to the complaint. During today’s visit, from 1030am to 2pm, LPA Tuesday Cabiness conducted additional interviews, and reviewed documents pertaining to the allegation. It was reported, the facility did have plumbing issues, and certain resident’s rooms water temperature was low. Although there were various resident’s rooms that had no hot water, the facility notified all the proper representatives and family and utilized vacant rooms for residents to use, therefore resident’s incontinent care needs was provided for. Based on documentation, the allegation is deemed Unsubstantiated at this time. Allegation #3: It was alleged residents’ bathing needs are not being met. On 01/19/2024, (LPAs) Gary Tan and Michael Cava conducted a physical plant inspection, interviewed staff, and obtained documents pertaining to the complaint. During today’s visit, from 1030am to 2pm, LPA Tuesday Cabiness conducted additional interviews, and reviewed documents pertaining to the allegation. It was reported, the facility did have plumbing issues, and certain resident’s rooms water temperature was low. Although there were various resident’s rooms that had no hot water, the facility notified all the proper representatives and family and utilized vacant rooms for residents to use, so personal hygiene, such as showering, bathing and toileting were met. Therefore, based on documentation, the allegation is deemed Unsubstantiated at this time. Allegation # 4: It was alleged facility did not make sure elevator was working condition . On 01/19/2024, (LPAs) Gary Tan and Michael Cava conducted a physical plant inspection, interviewed staff, and obtained documents pertaining to the complaint. During today’s visit, from 1030am to 2pm, LPA Tuesday Cabiness conducted additional interviews, and reviewed documents pertaining to the allegation. According to information obtained, during the visit with (LPAs) Tan and Cava, it was reported that to them by the ED Myla Belson, that one of the wires got caught which caused the elevator to stop operating. Staff were instructed to stay at the stairwell for the residents that needed assistance coming up or downstairs. Although it was reported facility did not ensure the elevator was working, the ED contacted an elevator company, and the issue was resolved within a couple of hours. Facility took proper safety measures for the residents, therefore at this time, the allegation is deemed Unsubstantiated. Exit interview and copy of report provided.