complaint·October 31, 2023

(continued from LIC 9099) Regarding the allegation Staff failed to provide a safe and comfortable environment for residents, it was alleged that R1's bedroom had urine all over the floor which may have led to R1 having a fall. LPA's interview with four (4) staff on 06/13/23 between 10:30 AM to 1:00 PM revealed that R1 had just an onset of incontinence and not yet used to wearing diapers and kept on removing it once the staff put it. Further interview also revealed that staff check on R1 on an hourly basis but refused a lot of care and assistance from staff. Regarding the allegation that Staff neglected resident while in care, it was alleged that R1 was found inside own bathroom covered in urine and had dried fecal matter on legs. LPA's interview with four (4) staff on 06/13/23 between 10:30 AM to 1:00 PM revealed that R1 had just an onset of incontinence and not yet used to wearing diapers and kept on removing it once the staff puts it. Further interview also revealed that staff check on R1 on an hourly basis but refused a lot of care and assistance from staff. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.