complaint·August 20, 2024

Regarding the allegation: Staff abandoned resident. It is being alleged that the resident cannot return to the above facility. Resident #1 (R1) was not allowed to come back to the facility because their level of care had changed. R1 got a stroke on 06/14/24, attended West Valley Subacute and Nursing Center for rehabilitation and would still need additional care. R1's level of care changed from being ambulatory and Independent to non-ambulatory and needing assistance in various areas such as moving around the facility, assistance with medication and way of communicating. Social Services Director of West Valley Subacute and Nursing Center advised R1 that a Board and Care would be a better fit for R1 because of their change in health; thus, higher level of care and R1 agreed. Furthermore, the Social Services Director of West Valley Subacute and Nursing Center and R1 toured a Board and Care in which R1 agreed to reside in. The Board and Care received R1 on 07/15/24. R1's original Preplacement Appraisal Information, Resident Appraisal and Physician's Report for Residential Care Facilities for the Elderly has shown the change in level of care. The administrator of the Board and Care in which R1 resides now also stated, "R1 toured the facility and agreed to reside here." LPA interviewed eight (8) out of eight (8) residents who confirmed that they have been allowed to return to the above facility from a hospital stay and have not been abandoned. Three (3) out of three (3) staff confirmed that R1's level of care had changed and that R1 was denying the help of receiving services prior to getting the stroke such as needing mobile assistance and while they were at West Valley Subacute and Nursing Center, R1 also denied additional services for full recovery such as therapy sessions and getting assistance in bathing, creating a potential hazard to themselves. Therefore, based on the LPA's staff and resident interviews, observations, and record reviews the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff made inappropriate comments towards resident. It is being alleged that the staff told the resident that they do not want them at the above facility. LPA interviewed eight (8) out of eight (8) residents that confirmed they have never had any staff say inappropriate comments to them. Three (3) out three (3) staff confirmed that they would never say anything inappropriate to any of the residents. Therefore, based on the LPA's staff and resident interviews, observations the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.