complaint·October 22, 2024

Regarding the allegation : Staff did not prevent a resident from falling and sustaining injuries while in care. It is being alleged that one (1) of the residents has had multiple falls and sustained injuries while in care. LPA's reviewed Resident #1 (R1)’s file and proper documentation was sent to CCLD-Community Care Licensing Department regarding R1’s falls and injuries. On 06/30/24, it was reported that R1 was laying on the floor next to their sofa area complaining of their forehead hurting and was sent to the hospital for an ankle injury. On 10/08/24, R1 had fallen and was sent to the hospital resulting in a tear near their left eye. On 10/08/24, R1 was sent again for the same injury due to their eye not getting properly treated. Furthermore, R1's resident plan shows R1 is a fall risk. Three (3) staff confirmed that R1’s health has been deteriorating. R1 was ambulatory and is now non-ambulatory and needs help with assisted daily living activities. Nine (9) out of nine (9) residents confirmed that emergency calls are made for them, and they are sent to the hospital if they feel ill or sustain any injuries. Therefore, based on the LPA's record reviews, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation : Staff illegally evicted a resident in care. It is being alleged that resident #1 (R1) is being evicted. LPA confirmed with three (3) staff that R1 is not being evicted but the staff also confirmed that R1’s health and behavior has changed within the last couple of months. Since June of 2024, R1 has been at two (2) different Skilled Nursing Facilities. R1 was sent to a Skilled Nursing Facility in June and was allowed to return to the above facility. R1 returned to the hospital again in October and the hospital transferred R1 to another Skilled Nursing Facility. R1 continues to be the Skilled Nursing Facility and has not returned back to the above facility. Nine (9) out of nine (9) residents confirmed that they are aware of the eviction process, reasons for eviction and are not aware of any residents being illegally evicted. Therefore, based on the LPA's record reviews, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Resident Care Director.