complaint·May 14, 2024

This is an amended copy of the report previously issued on 05/14/2024. After review of this complaint, it was determined corrections to the verbiage was warranted. The complaint findings remain the same. Regarding the allegation: Staff hit resident. It is being alleged that the resident was hit by one (1) of the staff. LPA Saucedo attempted to interview four (4) out of four (4) residents but due to their diagnosis and non-verbal communication, LPA Saucedo did not obtain any information regarding the above allegation. LPA Gary Tan interviewed two (2) staff. S1 and S2 confirmed they were present the day of the allegation and that no staff hit a resident. S1 stated that the above facility belongs to them, and they would not jeopardize it. S2 confirmed that the licensee helps a lot with the residents and the day of the incident, S1 had to help because Resident #1 (R1)’s diaper and mat were wet. LPA Saucedo interviewed two (2) additional staff. S3 and S4, confirm that S1 helps with all the residents. Therefore, based on the LPA's record reviews, staff and resident attempted interviews the above allegation(s) is unsubstantiated at this time. Regarding the allegation: Staff handled resident in a rough manner. It Is being alleged that the resident was handled inappropriately by staff. LPA Saucedo attempted to interview four (4) out of four (4) residents but due to their diagnosis and non-verbal communication, LPA Saucedo did not obtain any information regarding the above incident. LPA Gary Tan interviewed two (2) staff. S1 & S2 confirmed no resident was handled inappropriately by staff. S2 stated that the day of the incident Resident #1 (R1) needed to be moved from the sofa and they needed help. S1 did state R1 needs a minimum of two (2) people to move R1 and that’s when they helped with R1. It took three (3) staff that day to move R1 from the sofa. The staff continued to say that S1 is gentle with the residents. S3 and S4 confirm that S1 helps with all the residents. Another staff-Staff #5 (S5) that helped R1 move from the sofa that day was interviewed via telephone by LPA Saucedo. Therefore, based on the LPA's record reviews, staff and resident attempted interviews the above allegation(s) above is unsubstantiated at this time. An exit interview was conducted, no citations were issued for above allegation(s), and a copy of this report was given to the Licensee.