complaint·December 3, 2025

Regarding the allegation : Staff unlawfully evicted a resident. It is being alleged that on November 21, 2025, Resident #1 (R1) was medically stable for discharge but the facility did not want them back. LPA reviewed the facilities admission agreement regarding R1, R1’s pre-placement appraisal information, appraisal/needs and services plan, and physician's report. There was no updates to any of the documents since Admission of 2024. There were no resident appraisal and/or updated reappraisals conducted for R1 showing the process of higher level of care for R1 which staff #1 (S1) based their denial of accepting R1 back into the facility. There was no eviction notice given to the resident, resident’s family and Community Care Licensing Department about not accepting/readmitting R1 back to the facility from the hospital. The pre-placement appraisal, physician's report and appraisal/needs and services plan remained the same since R1's admission to the facility confirming that R1 needed total care at the time of admission. T herefore, based on the LPA's record reviews and staff interviews conducted, the allegation is SUBSTANTIATED at this time. An exit interview was conducted, citation(s) were issued, appeal rights were provided , and a copy of this report was given to the administrator. Regarding the allegation : Staff is overcharging a resident. It is being alleged that resident #1 (R1)’s family member paid $4200.00 for the month of November and R1 was not at the facility. R1 was at a Community Living Center for 31 days prior and 14 days at a medical center. During LPA’s interview with a witness, the witness did confirm that R1 still had to pay for rent at the above facility although they were not there for over thirty (30) days. During LPA’s interview with the staff #1 (S1), S1 did confirm that R1 had to pay $4200.00 for their rent because R1’s family did confirm that R1 would be returning and R1’s belongings were still being held at the facility in their room. Upon reviewing R1’s admission agreement, LPA reviewed that the facility will not make a refund of the preadmission fee for residents living in the facility for four (4) or more months. R1 lived in the facility for more than a year. The refund policy also states, "...facility will not refund the resident and/or resident's representative in the event of death, transfer or relocation or any other circumstance upon the departure of the resident." Therefore, based on the LPA's record reviews and staff interviews conducted, the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued, and a copy of this report was given to the administrator.