complaint·September 3, 2024

Allegation: Staff did not arrange proper transportation for emergency medical services. To investigate the allegation LPA conducted interviews with one (1) out of one (1) resident who is present at the facility. LPA interviewed administrator, S1. It is alleged that a staff member from the facility placed R1 in a UBER rideshare transportation which is not a medically equipped vehicle to transport R1 to Olive View Emergency Room, Interviews with one (1) resident and one (1) staff was confirmed that UBER rideshare is not the proper form of transportation used for emergency medical services. Furthermore, neither resident nor staff member does not have any knowledge of any individual from the facility transported to Olive View Emergency by UBER rideshare. Based on overall investigation it was concluded that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, is deemed UNFOUNDED at this time. This agency had investigated the complaints and we have found that the complaints were without a reasonable basis. We have therefore dismissed the complaints. LPA did not observe any health and safety issues. Exit interview conducted. Copy of this report issued.