complaint·August 21, 2024

Allegation: Staff are not meeting resident's hygiene needs. It was alleged that on 08/15/2024 a credible witness conducted a routine inspection at the facility and observed R1 had overgrown toenails. To investigate this allegation, LPA conducted an interview with the Administrator, House Manager, two (2) staff members, six (6) residents, R1's Social Worker. Based on today’s interview and the information gathered, R1 is overseen by Social Worker and Case Manager who are assigned to assist R1 to manage and arrange medical and dental appointments. LPA was also informed by the Administrator, Social Worker and two (2) staff members that R1 refuses to have services of any kind and prefers to have long nails and hair. Although, the facility has a in-home Podiatrist who provides services, every three (3) months, R1 continuously declines the services. Lastly, interview with R1 confirmed that the facility encourages R1 to have toe/fingernails trimmed. R1 informed LPA that it is his/her Personal Rights and cannot be violated. Therefore, based on the information received the allegation: staff are not meeting resident's hygiene needs is Unsubstantiated. Allegation: Staff are not meeting resident's medical needs. It was alleged that on 08/15/2024 a credible witness conducted a routine inspection at the facility and observed R1 has severely dry and peeling skin. To investigate this allegation, LPA conducted an interview with the Administrator, House Manager, two (2) staff members, six (6) residents, R1's Social Worker, and PCP Medical Office. LPA was also informed by R1's Social Worker and PCP Medical office that R1 had arranged doctor's appointment to see Primary Care Physician PCP and obtain a referral for a Podiatrist. Unfortunately, he missed the appointment and the new has been scheduled for September 12, 2024. Based on today’s interview and the information gathered, R1 is overseen by Social worker and Case Manager who are assigned and assisting R1 to manage and arrange medical and dental appointments. Therefore, based on the information received the allegation: staff are not meeting resident's medical needs is Unsubstantiated. Exit interview conducted. Copy of this report signed and delivered.