complaint·October 16, 2023

Staff added that Resident #1 (R1) would use foul language towards staff and residents. During interviews with residents, R1 stated that staff are verbally abusive, however, all other residents stated that staff do not speak to them inappropriately. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not provide adequate food service to resident in care. It was alleged that facility is not providing meals according to dietary needs. To investigate the allegation on 06/26/2023 LPA interviewed one (01) staff and one (01) resident from 9:10 AM to 09:40 AM. On 10/16/2023, LPA interviewed one (01) additional staff and five (05) out of six (06) residents from 12:15 PM – 1:30 PM. During interviews with staff, all staff stated that they are aware of the residents’ dietary needs, such as no sodium and low sugar diets, and provide meals accordingly. Staff added that resident would grab the saltshaker, add salt and use other ingredients against their advice. During interviews with residents, Resident #1 (R1) stated that staff are not providing no sodium diet meals, however, all other residents stated that staff provide adequate food services according to their diet. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff refuse to provide hygiene supplies to resident in care It was alleged that facility does not provide residents with toilet paper. To investigate the allegation on 06/26/2023 LPA conducted physical plant tour at around 08:15 AM and interviewed one (01) staff and one (01) resident from 9:10 AM to 09:40 AM. On 10/16/2023, LPA interviewed one (01) additional staff and five (05) out of six (06) residents from 12:15 PM – 1:30 PM. During the physical plant tour, LPA observed toilet paper in each bathroom and that the facility had approximately 30 rolls of toilet paper and 10 rolls of paper towels in storage cabinets. During interviews with staff, all staff stated that toilet paper is always made available to residents. During interviews with residents, Resident #1 (R1) stated that staff are not providing toilet paper, however, all other residents stated that they always have toilet paper available to them. (CONT. on LIC812-C) Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Resident in care is not provided privacy by facility staff It was alleged that staff listen to resident’s telephone conversations. To investigate the allegation on 06/26/2023 LPA interviewed one (01) staff and one (01) resident from 9:10 AM to 09:40 AM. On 10/16/2023, LPA interviewed one (01) additional staff and five (05) out of six (06) residents from 12:15 PM – 1:30 PM. During interviews with staff, all staff stated that they do not listen to resident’s conversations and give residents plenty of privacy. During interviews with residents, Resident #1 (R1) stated that staff listen in on their conversation and are always being nosey, however, all other residents stated that they have enough privacy during telephone conversations. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.