complaint·December 12, 2025

(continued from LIC 9099) LPA's interview with the Administrator today revealed that the Administrator talked to RP and threatened the Administrator two (2) weeks ago and called the police on the facility. The police came but nothing happened per the Administrator. LPA's interview with Resident #1 (R1) today revealed that R1 had no problem communicating with family and friends and always kept own cell phone on own pocket at all times Regarding the allegation that Staff did not allow resident access to their personal cell phone, it was alleged that RP was not able to reach R1's personal cell phone and believes staff are not letting R1 use own cell phone. LPA's interview with R1 today revealed that R1 always kept own phone on own pocket at all times and had no problem calling anyone. LPA called R1's phone only to find out that the cell phone was deactivated and unable to make or receive calls, as LPA tested it multiple times. LPA made contact to R1's family member (FM) and informed the family member of R1's phone issue. LPA's interview with the administrator today revealed that R1's phone is a prepaid phone and probably no more load that is why it was deactivated. R1's FM got back to LPA and was told to reboot R1's phone. With R1's permission, LPA rebooted R1's phone and now working properly. LPA's interview with R1 today also confirmed that no staff had stopped using or took R1's cell phone at any time. LPA's interview with the other four (4) residents today revealed that four (4) out of four (4) residents interviewed stated that no staff had stopped them from using their own cellular phone or the facility phone from calling anyone. Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.