complaint·March 28, 2025

deny not getting enough food, stating food service is sufficient. LPA inspected the physical plant, which includes the kitchen, and observed a sufficient amount of perishable and non-perishable food supply. Based on the information obtained, there was insufficient evidence to prove that staff do not provide adequate meals to the residents in care. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not treat resident with respect: In regards to the allegation, it was reported that staff do not speak with residents, and the and only spoke a foreign language around them. Interviews with three (3) of three residents deny the allegation. All three residents stated they have no complaints regarding any language barrier, and they are able to communicate with their caregiver. During today's visit, LPA observed staff, Oleh Markiv, interacting and communicating with the residents, catering to their needs. Based on the information obtained, there was insufficient evidence to prove that staff do not treat residents with respect. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not answer facility phone: In regards to the allegation, it was reported that staff do not reply or answer the facility phone when an outside call is placed to contact someone there, or the facility phone line is disconnected. Prior to the day's visit, LPA placed a call to facility with number listed on file, and was answered by staff. LPA also tested the common/public phone while at facility, and observed it to be functional. Moreover, LPA interviewed three (3) of three residents, who deny the allegation. All three residents stated they receive and make calls. Phone calls for them are answered and given to them when made. In addition, two (2) of the three residents have their cell phones if they need to place personal calls. Based on the information obtained, there was insufficient evidence to corroborate the allegation that staff do not answer facility phone. Therefore, the allegation is deemed Unsubstantiated at this time.