complaint·July 15, 2022

LPA requested medication documentation for three residents at 12:00 p.m. LPA reviewed MAR documentation and determined that medical tech staff had properly recorded all resident medications on the MAR documentation. LPA also interviewed the Resident Care Director who confirmed the medical techs. follow the Title 22 Regulations when residents refuse medication and confirmed that medication records are not falsely recorded. LPA interviewed staff members and medical tech staff who stated records are correct. Therefore the allegation, staff inaccurately record resident medications on the facility MAR is unsubstantiated. In regard to the allegation, staff yelled at resident in care. LPA interviewed residents who stated staff members have not yelled at residents. Residents also confirmed had not witnessed a staff member yell at a resident. The residents confirmed staff treat residents with respect. Therefore this allocation is unsubstantiated. Exit interview conducted, appeal rights discussed, and a copy of the report was given to the Administrator.