Complaint·September 18, 2024

Regarding the allegation : Staff denied food to residents in care. It is being alleged that the resident asked for food/snacks and it was denied by staff and therefore they lost a lot of weight. Three (3) residents confirmed that food is not denied to them and they receive snacks anytime they request it. Two (2) witnesses also confirmed that food is not denied to any of the residents and they are given snacks when they request it. One (1) of the witnesses (W1) is resident #1 (R1)'s daughter who confirmed that R1 is given food and snacks when appropriate. W1 also confirmed that R1 lost weight prior to coming to the above facility and has continued to lose weight due to their medical diagnosis and medication which has nothing to do with staff denying food and snacks to R1. W1 also confirmed that they visit R1 weekly and have never heard staff denying any resident's food or/and snacks. Two (2) staff also confirmed that food is not denied to any of the residents and snacks are given to them when they ask for it. LPA's were able to obtain R1's medication and medical diagnosis that confirms the weight loss. Therefore, based on the LPA's record reviews, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.