complaint·March 14, 2023

the information obtained, there was insufficient evidence to corroborate the allegation of staff not providing R1 with their medication as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not provide resident with resident's medical records as requested/ Staff withheld resident' personal belongings: In regards to the above allegations, it was reported that upon leaving the facility, R1 wasn't given their facility and medical records. It was also alleged that R1's personal belongings (checkbook, check card, wallet) were withheld upon departure. Interview made with R1 reveal that R1 may have lost some of their personal items when moving out of the facility. Interviews made with administrator and staff reveal that R1's personal belongings, medical records, and facility records were given to R1 upon leaving the facility. The administrator provided written documentation, with R1's signature, acknowledging that they have received their personal belongings when departing the facility on 10/31/22. Furthermore, on a previous complaint (see control #31-AS-20221020145038), there was also confirmation that facility provided R1 with their Admission Agreement per R1's request. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff withholding R1's medical records and personal belongings. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not accord resident privacy: In regards to the allegation, it was reported that R1's incoming telephone calls and visitation are screened, allowing no privacy. Interview with R1 reveal that they have no close family and friends to visit them. R1 did state staff would sit near them when making phone calls. No witnesses, date and time provided by R1 to corroborate the allegation. LPAs interviewed two of two residents, who both indicated they are allowed to make and receive phone calls in private. Both residents also acknowledge they receive visitation rights with privacy. Based on the information obtained, there was insufficient evidence to prove staff do not provide residents with privacy. Therefore, the allegation is deemed Unsubstantiated at this time.