complaint·September 15, 2023

who do not corroborate with the allegation. LPA was able to speak with a witness, who comes to the facility everyday to visit one of the residents. Witness states they've never observed any abuse or mistreatment from staff during their visitations. The witness didn't express any concern regarding resident care, and is satisfied with the care and supervision provided to the resident in care. Based on the information obtained, there was insufficient evidence to prove that staff are not preventing residents from being abused. Therefore, the allegation is deemed Unsubstantiated at this time. Staff are not ensuring that residents' care needs are being met while in care: In regards to the allegation, it was reported that a resident was found lying in bed and appeared to be neglected by staff. There is one staff member for multiple residents, who do not appear to be getting the care they need. During the day's investigation, LPA observed two (2) staff present and providing care and supervision for a total of five (5) residents. Interview with both staff deny the allegation of not ensuring the residents needs being met. Interviews with five (5) of five residents also deny allegation. Residents state their needs are being met, and had no complaints with the care and supervision provided by staff. Furthermore, LPA was able to interview one witness who comes to the facility everyday to visit one of the residents. Witness states they've never observed neglect or lack of supervision from staff during their visitations. Also the witness didn't express any concern regarding resident care, and is satisfied with the care and supervision provided to the residents in care. Based on the information obtained, there was insufficient evidence to prove that staff are not ensuring that residents' care needs are being met. Therefore, the allegation is deemed Unsubstantiated at this time.