complaint·January 30, 2024

R1's hospice care plan. Based on the information obtained, there was insufficient evidence to prove that Staff do not assist resident with obtaining therapy services. Therefore the allegation is deemed Unsubstantiated at this time. Staff do not provide adequate food service to resident: In regards to the allegation, it was reported that R1 is not being fed regular food, but always given Ensure. R1 does have problems swallowing at times, but does not require a special diet. Interview with R1 deny the allegation. R1 states they are provided a variety of food, aside from Ensure. Interviews with the other five residents also deny the allegation of not being provided an adequate food service. Administrator stated R1 is given regular food, chopped at times, to satisfy instructions from R1's physician's report. Ensure is only given as an alternative, if R1 only prefers to have it. LPA was also able to witness food preparation at the time of the visit, and observed R1's food being prepared, chopped and blended to fit their need. Based on the information obtained, there was insufficient evidence to prove that staff do not provide adequate food service to R1. Therefore, the allegation is deemed Unsubstantiated at this time. Staff are not allowing resident to move out of the facility: In regards to the allegation, it was reported that staff member are refusing to let R1 out. Interviews with the administrator deny the allegation, stating, R1 was asked if they want to move out. LPA interviewed R1, who stated they like living here, and prefer to live here. R1 further stated they are responsible for themselves at this time. Based on the information obtained there was insufficient evidence to corroborate the allegation of staff not allowing R1 to move out of the facility. Therefore, the allegation is deemed Unsubstantiated at this time. Staff prevent resident from having visitors: Regarding the allegation, interviews were made and all individuals interviewed deny the allegation. According to the administrator, visiting hours are 10am-7pm every day, or the guest can call ahead of time, and accommodations outside of visiting hours will be made. Interviews with R1 deny the allegation, stating they get visitation rights. Interviews with the other five residents do not corroborate with the allegation. Based on the information obtained, there was insufficient evidence to prove staff prevented R1 from having visitors. Therefore, the allegation is deemed Unsubstantiated at this time.