complaint·May 3, 2023

Allegation # 2: Concerns were expressed that staff are not providing adequate housekeeping services to residents in care. During today's visit, from 12pm to 240pm, LPA conducted interviews with staff and residents. It was reported to LPA, that not all resident's rooms are being cleaned the same day. The ED reported to LPA, that the previous housekeeper was not rehired during the transition of new ownership and they recently hired new housekeepers. During today's visit, LPA observed a housekeeper cleaning various resident's rooms. Resident's reported, they would like to have there rooms cleaned more often; but there rooms are being cleaned. The ED also has hired an additional laundry staff to assist with housekeeping services. Therefore, based on interviews, the allegation is UNSUBSTANTIATED . Allegation # 3: Concerns were expressed the facility has vermin. During today's visit, from 12pm to 240pm, LPA conducted interviews with staff and residents; as well as a physical plant inspection. It was reported the facility has vermin. During today's visit neither staff or residents have observed any rodents at the facility. LPA conducted a physical plant inspection in the kitchen area, and resident's rooms, and there was no signs of any rodent feces or droppings. The Executive Director reported to LPA, the facility has a monthly pest control service to treat any issues at the facility. There has been no treatment of vermin. Therefore, based on interviews and physical plant inspection, the allegation is UNSUBSTANTIATED at this time. Allegation # 4: Concerns were expressed residents are not being provided adequate food services. During today's visit from 12pm to 240pm, LPA conducted a physical plant inspection, and interviewed staff and residents. It was reported to LPA, that the previous owners did not provide adequate food, and the facility did not have vendors to provide healthy and nutritional food. Resident's reported to LPA, the food was distasteful and not good. The current ownership has vendors in place and have delivered fresh non-perishable and perishables to the facility. During the kitchen inspection, LPA checked the freezer and refrigerator, and observed quality and fresh food for the residents; as well as observed the daily menu. Resident's also reported to LPA, the food has become much healthier and better quality. Therefore, based on physical plant inspection and interviews, the allegation is UNSUBSTANTIATED at this time.