complaint·August 22, 2023

During interviews with staff, all staff stated that they were unaware or did not recall any damage that may have led to flooding a resident’s room. During interviews with residents, Resident #1 (R1) stated there was a leak in one of the resident’s rooms, but not to the point of flooding and believes they fixed it right away. All other residents stated they did not know about any flooding in any of the rooms. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff are not providing activities for residents. It was alleged that residents do not have an activities coordinator, do not have sufficient activities, and are put in front of televisions all day. To investigate the allegation on 05/17/2023 LPA conducted physical plant tour at around 10:00 AM, interviewed staff at 11:30 AM, and interviewed residents at 01:30 PM. During the physical plant tour, LPA observed a fully scheduled activities calendar, an activities coordinator and residents participating in activities with the coordinator. During interviews with staff, all staff stated they have an activities coordinator, have plenty of activities for the residents to participate in, but that they only encourage and do not force residents to participate. During interviews with residents, all residents stated that facility has activities for residents to participate in. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff are threatening residents It was alleged that residents are scared to speak to officials because staff threatens residents. To investigate the allegation on 05/17/2023, LPA interviewed staff at 11:30 AM, and interviewed residents at 01:30 PM. During interviews with staff, all staff stated they never threaten residents or discourage them from speaking to anyone. During interviews with residents, all residents stated they are never threatened by staff and can speak freely to whomever they wish. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT on LIC 812-C) --- Staff left resident in soiled diapers for an extended period of time. It was alleged that residents are left soiled for an extended time. To investigate the allegation on 05/17/2023 LPA conducted physical plant tour at around 10:00 AM, interviewed staff at 11:30 AM, and interviewed residents at 01:30 PM. During the physical plant tour, LPA observed that all residents were clean and well-groomed, and LPA did not experience any malodor. During interviews with staff, all staff stated they check on all incontinent residents every two hours, change them three times a day minimum or as needed and do not leave residents soiled for an extended time. During interviews with residents, all residents stated that the facility checks on them regularly, assists those that require incontinent care and do not leave residents soiled for and extended time. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not safeguard residents’ personal belongings. It was alleged that staff use residents’ sanitary products for other residents without replacing them. To investigate the allegation on 05/17/2023, LPA interviewed staff at 11:30 AM, and interviewed residents at 01:30 PM. During interviews with staff, all staff stated they never use other residents’ products or supplies to provide care to other residents and that each resident has their own supplies. During interviews with residents, all residents stated staff have never used their personal supplies to provide care to other residents. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff are emotionally abusing resident It was alleged that staff emotionally abuse residents. To investigate the allegation on 05/17/2023, LPA interviewed staff at 11:30 AM, and interviewed residents at 01:30 PM. During interviews with staff, all staff stated they never emotionally abuse residents and treat them all with respect and dignity. During interviews with residents, all residents stated staff have never emotionally abused them or other residents. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT on LIC 812-C) --- Staff did not keep resident's personal information confidential. It was alleged that staff discuss residents’ medical information in front of other residents. To investigate the allegation on 05/17/2023, LPA interviewed staff at 11:30 AM, and interviewed residents at 01:30 PM. During interviews with staff, all staff stated they never discuss the resident’s medical information in front of other residents or non-staff members. During interviews with residents, all residents stated staff never discuss the resident’s medical information in front of other residents or non-staff members. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.