complaint·March 6, 2024

(This page of report was AMENDED to correct information regarding the number of elevators that were in disrepair). During interviews with residents, all residents stated that there was an interruption in laundry services. Based on interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): --- Staff did not ensure elevator was not in disrepair. It was alleged that elevators are broken. To investigate the allegation, on 03/06/2024, physical plant tour at around 10:45 AM, and interviewed four (04) staff between 11:45 AM to 1:00 PM and interviewed thirteen (13) residents between 1:00 PM – 3:00 PM. During the physical plant tour, LPA observed that one (01) out of two (02) elevators are not in working order. During interviews with staff, all staff stated that one (01) out of two (02) elevators are working, which is the elevator that goes from floor one (01) to floor two (02), and the other elevator that goes from floor one (01) to floor three (03) is not working. Staff #1 added that there is only one resident on the third floor, and they were offered rooms on levels where there is a working elevator, but that resident refused. During interviews with residents, all residents confirmed that there is an elevator in the facility that is not working. Based on interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): No other health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.