complaint·May 30, 2024

During interviews with residents, nine (11) out of thirteen (13) residents stated facility provides housekeeping service once a week and the remaining two (02) stated they do not bother with housekeeping and do it themselves. Resident #1 (R1) added they clean it well and Resident #10 stated that they do not do a very good job of cleaning. Based on record review and interviews there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff are not providing adequate food service to residents. It was alleged that the facility serves food that is not nutritious and well balanced. To investigate the allegation on 03/06/2024, LPA requested documents at 10:30 AM, conducted a physical plant tour at around 10:45 AM, interviewed four (04) staff between 11:45 AM to 1:00 PM and interviewed thirteen (13) residents between 1:00 PM – 3:00 PM. A review of the facility’s menu indicates residents are offered well balanced and nutritious meals with options to choose from. During the physical plant tour, LPA observed well balanced and nutritious foods available and being prepared. LPA also observed records for residents that have special diets. During interviews with staff, Staff #1 (S1) and Staff #2 (S2) stated, they meet with the resident council once a month, and residents did not have anything to say about the food during their last meeting. All remaining staff stated they do not know as it is beyond their purview. During interviews with residents, five (05) out of thirteen (13) residents stated that the food is not nutritious and well balance. All other residents, including Resident #1 (R1), stated the facility offers well balanced and nutritious meals. Based on record review and interviews there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not ensure the facility was free from rodents. It was alleged that the facility has rodents and rodent droppings. To investigate the allegation on 03/06/2024, LPA conducted a physical plant tour at around 10:45 AM, interviewed four (04) staff between 11:45 AM to 1:00 PM and interviewed thirteen (13) residents between 1:00 PM – 3:00 PM. (CONT on LIC. 9099-C) During the physical plant tour, LPA did not observe any rodents or rodent droppings. During interviews with staff, all staff stated they have never witnessed rodents or rodent droppings in the facility. During interviews with residents, twelve (12) out of thirteen (13) residents stated they have never witnessed rodents or rodent droppings in the facility. One (01) out of thirteen (13) residents stated they witnessed rodents and rodent droppings. Based on observations and interviews there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No other health and safety hazards noted during the visit. Exit interview conducted. Copy of this report issued.