complaint·August 16, 2024

Multiple maintenance issues occurred throughout the process causing longer repair times than previously expected. Interview with the administrator at approximately 12:30 p.m. on 05/29/24 confirmed that the facility had reported the issue in a timely manner and has been working to fix it. Review of emails from 08/06/24 revealed the facility is awaiting private vendor maintenance services as well as city inspections before the elevator will be operational. LPA observed that the elevator is still not working today. Based on observations, interviews, and email review, the elevator is still not in good repair. However, due to the facility’s constant requests for maintenance and elevator repair, the allegation is deemed SUBSTANTIATED at this time without deficiency issued. No immediate health and safety risks were observed during today’s visit. Exit interview conducted. Copy of report provided.