complaint·May 15, 2025

Based on observations and interviews, staff assist residents in a timely manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff do not provide adequate food service" it was alleged the facility serves food of poor quality. Tour of the kitchen at 12:30 p.m. today revealed the facility has adequate supplies of perishable and non-perishable foods. Food was good quality and stored properly. Interviews with seven (07) out of nine (09) residents today revealed the facility serves food of good quality. Two (02) out of nine (09) residents interviewed noted they did not like the food. Staff #3 (S3) and Staff #4 (S4) both work in the kitchen. Interview with S3 at 12:25 p.m. today revealed that residents frequently complain, so staff promptly assist them with their needs. Interview with S4 at 12:35 p.m. today revealed they have monthly meetings with residents to incorporate their suggestions into the menu. Interviews with S4 and with the administrator at 11:45 a.m. today revealed that a registered dietitian visits the facility about every three (03) months to approve the menu and quality of food. S3, S4, and the administrator all stated the facility serves good quality food. Based on observations and interviews staff provide adequate food service. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.