complaint·October 8, 2025

LPA inspected R1’s room today at approximately 11:05 a.m. R1’s room was tidy with no trash in the trash bin. Interviews with eleven (11) out of eleven (11) residents revealed staff take out their trash every day. No residents had issues with housekeeping or trash disposal. Interview with Staff #1 (S1) at 11:20 a.m. today revealed they take out trash from resident rooms twice per day; once at the beginning of their shift, and once at the end of their shift. Interview with Staff #2 (S2) at 11:40 a.m. today confirmed that housekeepers and caregivers take out resident trash at least once per shift. LPA also observed staff disposing of common area trash bins and resident room trash bins at approximately 11:45 a.m. and 12:00 p.m. today. Based on interviews and observations, the licensee has ensured that staff take out trash. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Licensee is not preventing resident from being bitten by bugs while in care" it was alleged that R1 was being bitten by bugs due to staff not taking out their trash. Interviews with ten (10) out of eleven (11) residents revealed they had no issues with bug bites. Interview with Resident #2 (R2) at 12:10 p.m. today revealed they get bitten by bugs while outside in the smoking area but never inside the facility. Interviews with the administrator and staff revealed they have not heard of any residents with bug bites except for R1. The administrator noted that staff deep-cleaned R’1s room upon hearing of the issue. Review of R1’s care plan and medical assessment revealed no special care needs pertaining to bug bites or other related factors for which the facility was responsible. Based on observations, interviews, and record review, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety concerns were observed during today’s visit. Exit interview conducted. Copy of report provided.