complaint·December 11, 2025

any invoices. Residents interviewed stated that invoices are provided upon request, although many reported they do not request them and rely on bank statements as proof of rent payment. Although it was reported that R1 requested monthly rental invoices, there is insufficient evidence to support the claim that R1 did not receive them. Therefore, based on interviews and observations, the allegation is UNSUBSTANTIATED at this time. Allegation #2 : It was alleged that staff did not ensure residents were free from retaliation. During today’s visit, from 9:15 a.m. to 3:00 p.m., LPA conducted a physical plant inspection and interviewed ten (10) residents out of 107, as well as five (5) staff members. It was reported that staff were retaliating against residents for requesting documentation from Administration. Residents interviewed by LPA reported they have not experienced any form of retaliation from staff. Residents stated that Administration has consistently provided any requested documentation or assistance. They further shared that some staff are nicer and more helpful than others, but overall, they respect the staff and believe staff work hard. Staff interviewed denied retaliating against any residents when requesting for assistance. Based on interviews and observations, there is insufficient evidence to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #3 : It was alleged that staff did not ensure the emergency call system was responded to promptly. During today’s visit, from 9:15 a.m. to 3 p.m., LPA conducted a physical plant inspection of resident rooms, including observation of the emergency call system at the front desk. LPA also interviewed ten (10) residents out of 107 and five (5) staff members. It was reported to LPA that staff do not answer the emergency call lights promptly when alerts appear at the front desk. It was also reported that an emergency call light was not working in the bathroom. During today’s physical plant inspection and observation of the emergency call system. LPA heard and observed staff communicating via walkie-talkies throughout the facility in response to calls activated by residents. Residents interviewed reported that staff respond to call lights as quickly as they can; however, at times, they may experience longer wait periods before assistance arrives. Although it was reported that staff do not respond promptly to call lights, based on today’s visit—through interviews and direct observations—there is insufficient evidence to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Exit interview and copy of report provided to ED.