Complaint·February 29, 2024

Staff did not prevent resident from handling another resident in a rough manner Staff did not prevent resident from making threatening comments towards another resident Regarding the above allegations: It was alleged that the facility resident #2 (R2) verbally and physically abused Resident #1 (R1). Staff revealed they always try to prevent residents form being verbally abusive and/or being rough to other resident(s. They try to intervene as soon as possible to prevent inappropriate interactions. R1 and R2 residing in the same room (please note R1 and R2 are married couple) Staff revealed that on 02/17/24, there was an incident of verbal and physical abuse between R1 and R2. Staff was alerted by R1 and they immediately intervene to assist residents. R2 was removed from the room and placed to another room. Staff intervention prevent the situation from escalating. Interview with R1 verified the information received from staff. Furthermore, R1 stated that they feel safe in the facility and staff is assisting them all the time. In addition, interviews with seven (7) residents confirmed that the staff are always available to prevent any kind of incident from happening. Based on information obtained through interviews and observation, it was concluded that although the incident between 2 residents occur, the staff intervene and took all required steps to assist as needed. Therefore, this allegation is unsubstantiated at this time. Staff are not providing a comfortable environment for resident It was alleged that the R1 was scared from R2 and does not want to be in the same room with R2 and staff is not moving R2. Staff revealed that they were not able to remove R2 to different room permanency, because R1 and R2 are married couple and wanted to be in the same room. However, on 02/17.24, when R2 was aggressive toward R1, they took an immediate action by removing R2 from the room and transferring them to a different room. R1 verified the information revealed from staff. A Review of resident records revealed that R2 has health conditions triggering aggressive behavior which may require close supervision by facility staff. The information revealed from records supported the information received from staff. Based on inspection, observation, and record review there is no sufficient information to support the allegation. Therefore, this allegation is deemed Unsubstantiated. No immediate health and safety issues were noted during this visit. Exit interview was conducted and copy of report was issued.