Complaint·September 24, 2024

(continued from LIC 9099) LPA's interview with six (6) random residents today or 10% of the current census between 11:00 AM to 1:00 PM and two (2) residents on 05/08/24 revealed that eight (8) out of eight (8) residents interviewed revealed that the food being served is of good quality and sufficient. Regarding the allegation Staff does not ensure residents are spoken to in an appropriate manner, it was alleged that Staff #1 (S1) was very rude when S1 speaks and yells at residents. LPA's interview with three (3) staff who were present during the incident with Resident #1 (R1) and Resident #2 (R2) revealed that R1 and R2 were the ones yelling at S1 on those incidents and not the other way around. LPA's interview with eight (8) residents during this and prior visit also revealed that eight (8) out of (8) residents did not witness S1 being rude and/or yelled at any resident but witnessed R1 and R2 yelling at the reception area. Regarding the allegation that Staff do not ensure medications are properly managed for residents, it was alleged that R1's medication are not getting refilled and did not ensure that R1's prescription is getting re-ordered. LPA's record on 05/08/24 at around 1:30 PM revealed that R1 has a PRN (As needed) medication that was not covered by R1's insurance that caused the delay of R1's medication. LPA's interview with staff on 05/08/24 at about 12:00 PM revealed that R1's medication was ordered by the pharmacy for ninety (90) days’ supply and was not approved by the insurance due to volume and that the staff made a call to the pharmacy and ordered a one week or (7) days’ supply of this medication instead and R1's insurance approved it. Further interview with staff also revealed that it was a Narcotic drug and R1's doctor did not allow R1 to take it the way R1 wanted as it will conflict with R1's other medication. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.