Complaint·November 14, 2024

Allegation: Staff did not distribute residents' medications as prescribed - It was reported that, sometime between August 2024 and September 2024, Resident#1 (R1's) medication was missing/not distributed. Reporting Party (RP) states that staff instead gave R1 medication for another resident. LPA's review of R1's Medical Administration Records (MAR's) refutes the claim that staff did not provide R1 their medication as prescribed. LPA interviews suggest that R1 has a history of accusing staff of not having their medication available, and instead, giving R1 medication meant for other residents. Five (5) out of five (5) residents interviewed by the LPA state Staff distributing their medications as prescribed by their physician. Based on the information obtained through LPA observation, records review, and interviews, it cannot be proven that staff is failing to distribute residents their medications as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time. Allegation: Staff did not safeguard residents' personal belongings - It was reported that clothing belonging to Resident#3 (R3) and Resident#4 (R4) were missing, due to staff not providing proper safeguarding. LPA observations and interviews with Staff, Residents, and Conservator revealed the following: Staff members state that no one has reported missing items for R3 and R4. The conservator for R4 states to LPA that none of R4's clothing items are missing, and witnessed the items in R4's bedroom during a recent visit. During LPA interview, R3 confirmed that all clothing items are in their room, and that they sometimes share some of their clothing items with their roommate. During LPA observation of R3's bedroom, the items listed on R3's inventory of personal property were found in their bedroom. Five (5) out of five (5) residents interviewed by the LPA state having no concerns with staff safeguarding of their personal belongings. Based on the information obtained through LPA observations, and interviews, it cannot be proven that staff is failing to safeguard residents' personal belongings. Therefore, the allegation is deemed Unsubstantiated at this time.