Complaint·May 1, 2025

Allegation: Staff do not prevent resident from entering other residents rooms - The Reporting Party (RP) alleges that staff are aware of a resident that entered Resident#1 (R1's) room on multiple occasions. However, staff neglected to address this issue. LPA conducted interviews with Staff which revealed the following: Both the facility's Executive Director, (ED) and S1 refute the claim, stating that all residents have locks to secure their rooms are secured. Per the ED, all visitors are required to sign-in at the front desk prior to roaming the facility's premises. Per the ED, he had spoken at resident council meetings of the needs for residents to secure their rooms when unoccupied in order to better secure their personal property. R1 has a private room with no roommates. However, per the ED, R1 had a habit of leaving her room unoccupied with the door left open wide. At the time of this subsequent visit by LPA, Resident#2, (R2) whom the RP accused of wandering into others bedrooms, no longer resides at the facility. Per Staff#1, (S1) facility staff were aware that R2 liked to wander facility hallways, and that staff were vigilant to redirect R2 to common areas of the facility away from resident bedrooms. Per S1, R2 was actively sought for by staff to ensure he was not entering other resident bedrooms. LPA conducted interviews with six (6) residents, or 10% of the current census. Six (6) out of six (6) residents interviewed state having no issues with anyone entering their rooms without their consent. Further, all residents interviewed state feeling safe, and that their personal belongings are secure. Based on the information obtained through LPA observation, records review, and interviews, it cannot be proven that staff is failing to prevent residents from entering other resident's rooms. Therefore, the allegation is deemed Unsubstantiated at this time.