Complaint·December 4, 2025

Allegation: Staff does not ensure resident receives adequate food service . Reporting Party (RP) alleges that Resident#1 (R1) is not adequately provided meals by staff and, as a result, R1 is losing weight. During today's visit, LPA observations revealed the following: Today's menu consisted of chicken dumpling soup, orange chicken with rice, vegetable egg roll, and coconut cake. LPA observed R1 eating in the facility dining room; R1 appeared in good spirits, smiling and conversing with other residents and staff. LPA conducted interviews with four (4) out of a total thirty (30) residents. All four (4) residents interviewed stated enjoying the meals provided by staff. Based on the information LPA obtained through observation, and interviews, It cannot be proven that R1 is not provided meals by staff. Therefore, the allegation is deemed unsubstantiated at this time. Allegation: Facility is not kept clean and sanitary . Reporting Party (RP) alleges that Resident#1 (R1's) room and restroom are not properly cleaned and sanitized, and that restroom often contains feces and urine stains. During today's visit, LPA observations revealed the following: Both the facility in general, and R1's bedroom/restroom were found to be clean, without feces/urine stains, and having no odor. LPA conducted interviews with four (4) out of a total of thirty (30) residents. All four (4) residents interviewed stated being satisfied with the consistency and level of cleanliness provided by staff. Based on the information LPA obtained through observation, and interviews, It cannot be proven that R1's room and bedroom are not properly cleaned and sanitized by staff. Therefore, the allegation is deemed unsubstantiated at this time. Allegation: Staff do not ensure that resident has clean linen . Reporting Party (RP) alleges that staff do not change Resident#1 (R1's) linens frequently. During today's visit, LPA observations revealed the following: R1's bedsheets, pillowcases, and incontinence mattress pads were found to be clean, dry and free of odor. Facility's linen closet was examined and found to contain clean and odor free linens and towels provided to residents. Based on the information LPA obtained through observation, and interviews, It cannot be proven that staff neglect provision of clean linen and towels to residents. Therefore, the allegation is deemed unsubstantiated at this time. Exit interview conducted. A copy of the report was issued.