Complaint·January 15, 2026

Allegation: Staff does not safeguard resident's personal belongings. It was alleged that Resident #1’s (R1’s) friend purchased comforters and sheets for R1, but they were lost or stolen before being used. Staff revealed that R1’s linens and comforters are being changed as frequently as needed and no one ever reported them lost or stolen. Other residents interviewed during investigation did not reveal any concerns regarding their personal belongings. A review of R1’s inventory record of personal belongings did not verify that R1 had linens and comforters. Per LPAs inspection and observation of R1’s bedroom, R1 had fresh linens on their bed, and they appeared to be clean and dry. Based on inspection, observation, interviews and record reviews, there is not sufficient information to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Allegation: Staff do not allow resident to have visitors . Concerns were addressed that about two weeks prior to October 29, 2024, based on the request by R1’s family member, the Administrator informed one of the visitors (V1) that they would no longer be allowed to visit R1 as contact with the visitor could affect R1’s health and safety. The Executive Director (ED) and other staff revealed that V1 was coming to the facility and hanging around in R1’s room until visitation hours were over. V1 was coming to the facility under the influence of alcohol and exhibiting aggressive behavior towards R1, making them upset and agitated. R1 was in shared room and while V1 was present, he was not allowing staff to assist R1, and their roommate. The ED made attempts to allow supervised visitation to V1. However, it angered V1 causing them to make verbal threats to facility staff. ED was in contact with R1’s responsible party/family member (F1), who also noted V1’s negative impact towards R1’s health and safety. Based on F1’s written request, as well as complaints and concerns addressed by the facility staff and other residents, ED had no choice but to prohibit R1 from visiting the facility. V1’s presence was posing a hazard not only to R1 but also R1’s roommate, other residents and staff. Interview with F1 verified the information received from ED and other staff. [LIC9099C] Continued A review of e-mail communications between ED and family member, supported the information received from interviews. Based on interviews, and record review, the allegation did occur and V1 was prohibited to come to the facility. However, the decision was made to protect health and safety of R1, other residents and staff. Therefore, the allegation is UNSUBSTANTIATED at this time. No immediate health and safety hazards were noted. Exit interview was conducted and a copy of report was issued.