Complaint·March 27, 2026

Allegation: Staff do not ensure resident's hygiene needs are met . Reporting Party (RP) alleges that resident#1 (R1) had not been bathed, nor teeth brushed for several days to weeks. RP states that when R1's responsible family member inquired about this issues to staff, they claimed that the R1 was completing these tasks independently, and not being provided required assistance as per R1's care plan. LPA's interview with Administrator revealed the following: R1 is largely independent and does not require bathing, nor tooth brushing hygiene assistance by staff; they are only instructed to provide "reminder cues" to R1 to encourage bathing and tooth brushing tasks are completed. In addition, Administrator has instructed staff to assist R1 with hygiene assistance to ensure satisfactory health outcomes for R1. LPA's records review of R1's file revealed the following: R1's physician's report (LIC 602) shows that R1 is able to bathe, groom, and care for their own toileting needs. Preplacement appraisal documentation shows that R1 does not require assistance with bathing, hair care, toileting, or personal hygiene; only "reminders" from staff. Resident appraisal show same instruction for staff to provide R1 "reminders" only. R1's needs and service plan shows R1 is "independent in all her ADL's and is encouraged by staff to do so". LPA interview with R1's responsible family member (F1) revealed the following: F1 is satisfied with the level of staff assistance, care and supervision provided by staff and has no concerns regarding R1. LPA interviewed (6) out of fifty-five (55) residents, which revealed the following: Five (5) out of six (6) residents interviewed stated they are satisfied with staff's assistance and service provision and had no health/safety concerns. Overall, LPA's investigation concludes there was not sufficient evidence to verify staff are neglecting R1's hygiene needs. Therefore, based on interviews, records review, and LPA observation, the allegation is UNSUBSTANTIATED at this time. Exit interview was conducted and a copy of report was issued.