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Inspection visit

Complaint

WILLOWVIEW HOME TWO, LLCLicense 197610372
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Regarding the allegation: Staff handled resident in care in a rough manner. It was alleged that S2 had handled R1 in a rough manner such as slamming them onto their bed. To investigate the allegation, LPA attempted interviews with three (3) residents and two (2) staff members. R1 is currently not present at the facility. Per S2, R1 was sent to the hospital due to shortness of breath (SOB). LPA was able to interview R1 ahead of today’s visit where R1 revealed that S2 would pick them up from their bed and slam them back down onto the bed. LPA’s interview with R2 revealed that S2 has never slammed them onto their bed. R2 stated S2 is, “Very nice”. LPA attempted to interview R3 but due to their inability to validate the questions being asked due to their medical diagnosis, LPA terminated the interview. LPA’s interview with S2 revealed that they never treated R1 in a rough manner such as slamming them. S2 denied treating any of the residents in a rough manner or slamming them onto their bed. S1 was not present during the time of the visit but LPA was able to speak to them over the phone where they stated S2 is the main caregiver and the established designee of the facility. During LPA’s physical plant tour, LPA observed S2 to be the only staff member present to care for the two (2) residents. LPA observed S2 to be cleaning and cooking. LPA observed S2 preparing lunch for both residents. LPA observed both residents to be in good condition and did not observe any of them to appear in distress. LPA observed both R2 and R3 interacting with S2. LPA observed both residents to not show any signs of distress when around S2 such as flinching, withdrawal and/or panicking. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. During LPA’s physical plant tour and record review. LPA observed deficiencies which will be addressed on a Case Management visit. Exit interview conducted and a copy of this report was provided to the caregiver.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.618(c)(3)Type B

    (c) The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR.This requirement is not met evidenced by: Based on interviews, record review and observation S2 was missing their current First-Aid/CPR training certificate and was the only staff present which poses a potential Health, Safety or Personal Rights risk to persons in care.

  • 87303(a)Type B

    Maintain facility in clean, safe, sanitary condition

    87303 Maintenance and Operation. (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include...the safety and well-being of residents, employees and visitors.This requirement is not met as evidenced by: Based on observations two gates of the facility are broken which poses a potential Health, Safety, or Personal Rights risk to persons in care.

  • 87412(c)(1)(A)Type B

    87412 Personnel Records. (c) Licensees shall maintain in the personnel records...(1) The following staff training...shall be documented: (A) For staff...there shall be documentation of... initial training...and annually...This requirement is not met as evidenced by Based on interviews, record review and observations S2 was missing their intital training and annual training which poses a potential Health, Safety, or Personal Rights risk to persons in care.

  • 87457(c)Type B

    Complete admission suitability appraisal

    87457 Pre-Admission Appraisal. (c) Prior to admission a determination of the prospective resident's suitability for admission shall be completed and shall include an appraisal of their individual service needs...This requirement is not met as evidenced by: Based on interviews, record review and observation three of the three residents records were incomplete and not updated: missing their Pre-Appraisal and completed Needs/Services Plan which poses a potential Health, Safety, or Personal Rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the December 11, 2025 inspection of WILLOWVIEW HOME TWO, LLC?

This was a complaint inspection of WILLOWVIEW HOME TWO, LLC on December 11, 2025. The inspection found no deficiencies and no citations were issued.

Were any citations issued to WILLOWVIEW HOME TWO, LLC on December 11, 2025?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.