complaint·December 23, 2025

Regarding the allegation : Staff did not provide sufficient notice prior to increasing resident's rent. It is being alleged that resident #1 (R1)’s was issued a 30-day notice increase from $6,500 to $9,000. LPA interviewed R1, and asked why the rent had increased but R1 did not know. R1 stated, “I just moved in August 31 and my rent was $6500.00.” LPA asked how much notice did you receive and R1 stated, “I didn’t receive a notice my daughter did.” LPA interviewed R1’s daughter via telephone and R1’s daughter stated, “I received a written 30-day notice. LPA received and reviewed the 30-day notice that was given to R1’s daughter. LPA interviewed staff #1 (S1) that admitted a 30-day notice had been given to R1’s daughter because R1 was demanding more help. Therefore, based on the LPA’s interviews and record review the allegation(s) are SUBSTANTIATED at this time. Regarding the allegation : Staff did not provide a detailed itemized explanation of the additional services to be provided in resident's rental increase. During LPA's interview with staff #1 (S1), S1 did not have a detailed itemized explanation of the additional services to raise resident #1 (R1)'s rent. LPA asked staff #2 if anything had changed with R1's services since R1's admission to the facility in August of 2025 and S2 confirmed there was no changes to R1 and that R1's health had actually improved since they arrived to the facility. Therefore, based on the LPA’s interviews and record review the allegation(s) are SUBSTANTIATED at this time. Regarding the allegation : Staff did not appraise resident as needed to determine resident's required level of service. It is being alleged that resident #1 (R1) did not get the appraisals for a change in condition. During LPA’s interview with R1, LPA asked if any resident reappraisals were conducted and/or did anything change with their condition and R1 stated, “no, I wasn’t even there for three (3) months, nothing has changed.” During LPA’s interview with R1’s daughter, LPA asked if R1 was ever reappraised and/or did any health condition, functional capabilities, physician’s report/medical assessment change and R1’s daughter stated, “nothing has changed with R1 since their arrival to the facility.” LPA interviewed staff #1 (S1) and staff # 2 (S2) and asked for the resident’s reappraisal’s, changes in functional capabilities and/or physician’s report/medical assessment showing that R1 needed increased level of care but there was no change to R1's health requiring higher level of care. S1 did not have any updated paperwork since R1’s arrival to the facility on August 2025. Therefore, based on the LPA’s interviews and record review the allegation(s) are SUBSTANTIATED at this time. An exit interview was conducted, citation(s) were issued for the above allegation(s), appeals rights provided,a copy of this report was given to the Administrator/Licensee. Regarding the allegation : Staff did not allow residents to have private conversations. It is being alleged that the residents don’t have confidential calls. During LPA's interview with staff # 1, 2 and 3, they all confirmed that resident #1 (R1) could not hear well and R1 would sit in the living room and talk loudly on the phone. During LPA interview with R1, R1 did admit they cannot hear well. During LPA's record review of Preplacement Appraisal and Appraisal/Needs and Services Plan it does show that R1 has a hearing problem. Therefore, based on the LPA’s interviews and record review the allegation(s) are UNSUBSTANTIATED at this time. Regarding the allegation : Staff did not provide resident adequate food service. It is being alleged that there are no snacks provided for the residents. During LPA's interview with staff # 1, 2 and 3, they all confirmed that resident #1 (R1) ate several meals throughout the day. There is no designated time for residents to eat. Residents are provided three (3) meals a day with food in between if they get hungry. During LPA's interview with R1, R1 did confirm that they never asked for any snacks. Therefore, based on the LPA’s interviews and food menu review the allegation(s) are UNSUBSTANTIATED at this time. Regarding the allegation : Staff did not provide resident with comfortable living accommodations. It being alleged that the mattress for resident #1 (R1) gave R1 back issues. During LPA's interview with staff # 1, 2 and 3, they all confirmed that resident #1 (R1) was not happy with their bed upon their admission but they did change it. Staff 1and 2 did confirm that R1's bed was changed twice since they had lived at the facility. During LPA's interview with R1, R1 did confirm that they were comfortable at the end of their stay at the above facility. Therefore, based on the LPA’s interviews, the allegation(s) are UNSUBSTANTIATED at this time. Regarding the allegation : Staff did not ensure residents were provided daily activities. It is being alleged that there are no scheduled activities. During LPA's interview with staff # 1, 2 and 3, they all confirmed that all residents are provided different activities. Staff # 2 confirmed that resident # 1 and resident #2 would play checkers all the time. During LPA's interview with R1, R1 confirmed that all residents like to stay in their room including them so they didn't participate in all, only some activities. Therefore, based on the LPA’s interviews, the allegation(s) are UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), a copy of this report was given to the Administrator/Licensee.