Complaint·September 18, 2023

their doctor needed to authorize their Percocet before pharmacy can continue to refill. R1 stated they got their refill on 09/14/23. In addition, interviews with random residents were conducted, and these residents ten (10) of ten, did not express any complaint or concern of their medication and medication refill. In addition to interviews, LPA made a record review of R1's records to confirm facility's request for R1's refill prescription, and confirmation that communication for the refill was requested on 09/12/23, and completed and delivered by the pharmacy on 09/14/23. Based on the information obtained, it could not be proven that staff mismanaged R1's medication. Therefore the allegation is deemed Unsubstantiated at this time. Regional Administrator advised, and a copy of this report given.